Privacy policy
Updated for the November 2026 Realtor Assist release
Information we collect
Home Motion Pro collects the order information you submit, including contact details, property details, listing photographs, optional branding assets, production instructions, payment status, revision requests, and service activity.
How information is used
We use this information to validate orders, process payments, create and quality-check listing videos, deliver completed files, provide support, prevent abuse, maintain security, and improve the service.
Property photographs and branding assets
Uploaded files are used only for the requested Home Motion Pro production and related support. Customers must have permission to use every submitted photograph, logo, headshot, and other asset.
Payment information
Home Motion Pro does not store complete card numbers. Secure payment processing is handled through the checkout system connected to the service.
Social community data
When you participate in HomeMotion Social, your profile and member-visible posts, comments, reactions, follows, connection requests, and group participation are stored in the HomeMotion Pro service. Direct messages are visible to the participants, and group messages to group members. We also record community notifications and member reports for safety. Social attachments are stored privately and shared with signed-in community members according to the community service permissions.
Realtor Assist, camera and voice
When you use Realtor Assist, your questions, Realtor Assist responses, selected property notes, and conversation history are saved to your signed-in HomeMotion Pro account so you can pick up where you left off on another device. Images captured from your camera are transmitted securely for automated visual analysis when you choose to share a view, but are not saved as recordings by this feature. If you upload property photos to your private property workspace, those photos are stored in private account storage. Do not share confidential client data, private financial information or images without authority and consent. Live Voice transmits microphone audio and any camera views you choose to share to an external processing service during your conversation. Your device and browser permissions control microphone and camera access.
Membership usage and billing
Membership status, included video credits and daily Live Voice usage are recorded so that plan limits and resets can be enforced consistently across devices. Our payment provider processes subscription charges and one-time additional video purchases. No complete card number is held by HomeMotion Pro.
Automated assistance and service providers
Realtor Assist is an automated software service, not a human real estate professional. Your questions, voice conversations, and any camera views you choose to share are processed using third-party services to deliver assistance. Listing videos are also created through external production services. Responses and generated footage can be inaccurate and should not replace professional inspections, verified records, or legal advice.
Retention
Source files and completed videos may be retained for the period needed to deliver the service, support revisions, resolve disputes, and maintain business records. Retention periods may vary by package and operational need.
Security
We use private server-side processing, limited-access storage, expiring delivery links, authentication controls, and logging designed to protect order information. No system can guarantee absolute security.
Your choices
You may contact Home Motion Pro to request access, correction, or deletion of eligible information, subject to legal, payment, dispute, and business-record requirements.
Contact
Email madmovinginc@gmail.com with privacy questions.